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About Us:

With over twenty years of experience in the BPO industry and C-Suite consulting, IOS has built a strong reputation for delivering scalable solutions to some of the largest companies in the U.S. and globally. Our expertise spans key sectors such as international finance, healthcare, logistics, and technology—serving clients across North America, the EU, and the APAC regions. IOS brings deep experience in helping organizations scale operations effectively across a variety of departments.

Our Strategic Partnership with...

Scalable Global Solutions

Strategically located in Croatia, Scalable Global Solutions (SGS) are skilled and passionate experts who drive, create and implement efficiency for our clients by optimizing the value chain. With their innovative approach and expertise, their focused team always supports the best results in the shortest time, utilizing their past knowledge and experience.

 

Department as a Service (DaaS)
Transform your approach to Professional Services with SGS's Department as a Solution (DaaS). This innovative model allows businesses to custom-build, manage, and operate specialized teams. DaaS offers a strategic advantage, enabling firms to adapt swiftly to market demands and focus on core activities while leveraging SGS's expertise in building departments of excellence. 

Outsourcing From Croatia

Why Croatia

  • Strategically located in Southeast Europe, Croatia, borders Slovenia to the northwest, Hungary to the northeast, Serbia to the east, Bosnia and Herzegovina to the southeast, and the Adriatic Sea to the west.

  • Zagreb, the capital, serves as the central administrative and economic hub. The country is renowned for its rich cultural heritage, including traditional festivals and unique customs.

  • In summary: Outsourcing in Croatia combines cost savings, highly skilled multilingual talent, EU-based stability, and geographic convenience—making it particularly appealing for European companies seeking nearshore partners and U.S. companies wanting high-quality, culturally aligned outsourcing at a lower cost.

 

Key advantages of Croatia include:

  • Skilled workforce:

    • Highly educated talent pool with strong expertise in IT, engineering, finance, and customer support

    • English proficiency is high (among the top in Europe according to EF English Proficiency Index)

    • Many professionals are multilingual which supports international business

    • Universities produce a steady stream of STEM and business graduates

  • High multilingual availability:

    • English, Spanish, French, German, Italian, etc.​

  • Competitive operating costs allowing your organization to scale:

    • ​Employers reduce costs without the cultural and language challenges of outsourcing to APAC

    • Shared business culture and work ethic

    • Professional communication style and familiarity with EU regulations make partnerships smoother

  • Increasing investment in IT, fintech, software development, and digital transformation services:

    • Advanced internet infrastructure

    • Growing tech ecosystem in cities like Zagreb, Split, and Rijeka

    • Thriving IT and innovation hubs

    • Growing AI and automation adoption

  • Short flight times to all of Europe:

    • Strategically located for your EU Sales team, as well as SDRs, BDRs, Tech Consultants, etc.

  • General Data Protection Regulation (GDPR) compliant

  • EU Membership & Stability:

    • EU regulatory alignment

    • Simplified trade and travel

    • Political and economic stability

  • Modern business parks supporting offshore operations

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